Telephone Calls to the International Help Desk are answered between 9.00 AM to 6.00 PM GMT+8.00, Monday to Friday. Support enquiries sent via email are handled throughout the day. We make every effort to respond to all email enquiries within one business day. Emergency assistance may be directed to our mobile phone at +6 019 6414301.

Note: The Help Desk cannot provide product training over phone. For example step by step guidance on creating a report from the scratch. We would recommend a training or consultancy day.